Last Updated:

2025-07-16

Introduction

Lethbridge Vehicle Licensing & Registry (‘we,’ ‘our,’ or ‘us’) is committed to protecting the privacy of users (‘you’ or ‘your’) of our website and subdomains. This Privacy Policy applies to our operations within Alberta, Canada, and outlines how we collect, use, and protect your information.

Information We Collect

We collect the following types of information:
1. Personal Information: Information that you voluntarily provide through our contact form or through secure service forms on forms.lethbridgeregistry.com, such as your name, email address, phone number, and payment-related details. Sensitive service forms are encrypted upon submission and are not transmitted via email.
2. Automatically Collected Information: Information collected automatically through cookies and other tracking technologies, such as IP addresses, browser types, and pages viewed.

How We Use Your Information

We may use your information for the following purposes:
– To provide and manage our registry services, including processing your service requests and completing payments through OptionPay’s API.
– To communicate with you, including sending service results to the email address you provide.
– For marketing and promotional purposes, where consent has been provided.
– To analyze website usage and improve user experience.
– To comply with legal obligations and protect our legal rights.

Use of Third-Party Services

Our website and subdomains include third-party services such as Google Maps, OptionPay’s payment gateway, Google Analytics, Rankmath, and social media integrations. These services may collect your IP address, location data, and other usage information. These third-party services are governed by their respective privacy policies.

Google Services Integration

We integrate Google Maps on our website to provide location-based services. Additionally, users can leave Google reviews via a provided link. These services may collect personal data such as IP addresses and location data. Please refer to Google’s privacy policy for more details.

Use of Google reCAPTCHA

We use Google reCAPTCHA on our Website to protect against spam and abuse. reCAPTCHA is a security measure provided by Google, which helps us ensure that only human users interact with certain features of the Website, such as forms.

What Google reCAPTCHA Collects:
When you use features protected by reCAPTCHA, Google may collect information about your device and browser settings, such as IP address, mouse movements, and keystrokes, to verify that a human is accessing the Website. This data collection is governed by Google’s own Privacy Policy.

How We Use reCAPTCHA:
The information collected by reCAPTCHA is used solely to enhance the security of our Website and protect against malicious activity. It is not used for advertising purposes.

For more information, please refer to Google’s Privacy Policy.

Data Security

We implement advanced security measures to protect your data, including but not limited to secure servers, role-based access controls, and field-level encryption for sensitive submissions. Specifically, any data submitted through forms on our dedicated subdomain (forms.lethbridgeregistry.com) is protected using AES-256 encryption and stored securely within our system. Access to this data is limited to authorized personnel through restricted administrative roles and is never transmitted via email or external services.

Email notifications related to submitted forms may be sent to alert staff of new entries, but these emails do not contain any user-submitted personal or sensitive information. All data remains encrypted and confined within our secure database environment.

While we strive to maintain the highest level of security, no method of transmission or electronic storage is completely infallible, and we cannot guarantee absolute security.

Data Retention

We retain personal information collected through our service forms for as long as it is required to fulfill the purpose for which it was collected, or as otherwise permitted by applicable law. In the absence of a legal or operational reason to delete such data, it may be retained indefinitely in encrypted form.

You may request deletion of your personal data at any time by contacting us. Upon verification of your identity, we will securely and permanently delete the requested data from our systems, unless retention is required for legal or administrative reasons.

User Rights and Choices

You have the right to access, correct, or delete your personal information. You can exercise these rights by contacting us at admin@lethbridgeregistry.com.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. For detailed information, please refer to our Cookie Policy.

Third-Party Links and Affiliates

Our website may contain links to third-party websites, including government sites and affiliate links. We may earn a small commission if you make a purchase through these links. We are not responsible for the privacy practices of these third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

Compliance Statement

We are committed to protecting your personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Where relevant, our practices also align with internationally recognized standards for data protection.

Contact Information

If you have any questions about this Privacy Policy, please contact us at admin@lethbridgeregistry.com or call (403) 329-1193.